I have used Dalsey, Hillblom and Lynn for many years now and they have been good with one exception that will be at the end of this post. You may be asking yourself what is that company, a question that will be settled when I informed you that it is DHL, the international courier founded in 1969 when these three people finally accepted that there was no hope for improvement in the existing postal services worldwide and, in 1969 started their own mail service!
We are now on our usual italian break to see our daughter in Rome and, walking about I saw a van with this written on it:
This would not have been a surprise, except that, when I looked at the remaining of the van I saw that it was in fact a DHL van!
Either the sign on the door is a mistake or I stopped understanding how big companies work!
I was perhaps more perplexed a few years back when working in Rome.
Enjoying watching animals while working in Africa, I decided that it was time I got myself good binoculars. My friend Roger (that sadly passed away a few years back) recommended me a German make that, although very expensive, had, in his experience, an excellent customer support.
It was quite an investment but its optical quality was amazing and I was very pleased with them. However, from one day to the next I found that the vision was no longer crisp and, to my dismay, discovered that one of the eyepieces had an eyelash inside that had just moved to the center of the field! As the unit was sealed from the factory, I immediately phoned the manufacturer.
At first they were incredulous but when I insisted, they accepted to look at them and told me to send it to them immediately. I used DHL and they got to the manufacturers very fast. They gave my binoculars immediate attention and, very apologetically, confirmed the fault. Two days later I got a tracking code to collect then from a DHL office in Rome.
Anxious to get my binoculars back, I was there the following day, unprepared for the surprise waiting for me.
I was informed by the DHL attendant that their van had been robbed and that my parcel was among those that had gone!
I was devastated and immediately phoned the binoculars company that were also shocked. However, they said, there was an insurance and the product would be replaced. When I mentioned that I needed them for a trip abroad in a couple of days, they told me that they would send new binoculars to me immediately and claim the insurance later!
This second time DHL was not robbed and I got new binoculars to take with me during my travel. They have been with me ever since.